Refund policy

Returns & Refunds Policy

We take pride in the quality of our jewelry and want you to love your purchase. Please review our returns and refunds policy carefully before placing your order.

Returns

We accept returns within 5 days of delivery, as confirmed by the shipping carrier.

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• All original packaging, tags, and documentation must be included

• A return request must be submitted within the 5-day window to our email.

Return authorization is required. Returns sent without approval will not be accepted.

Customers are responsible for all return shipping cost.

Refunds will be issued to the original payment method within 5–10 business days after inspection.

• • • Damaged or Defective Items

      If your item arrives damaged or defective:

      • Contact us within 48 hours of delivery

      • Provide clear photos and a description of the issue

      Eligible items will be replaced, or refunded at our discretion

    • To start a return, you can contact us at hericebox@gmail.com.